Prices
Prices for homes and individuals in South Lake Tahoe and around the lake. Remote and on-site cost the same, talking it through is free, and I call before ordering parts or before a job grows. Businesses get a quote.
Rates
| Hourly rate | $100 an hour | Remote or on-site. |
|---|---|---|
| Talking it through | Free | A call or email to describe the problem, and a verbal diagnosis. |
| Hardware diagnostic | $49 to $99 | Counts toward the repair if you go ahead. |
| House calls | Travel billed after 15 minutes | The first 15 minutes each way are free; after that, travel time is $100 an hour. As far as Reno. |
| Pick-up and drop-off | Pick-up included within about a 15-minute drive | Farther out, travel time is billed the same way as a house call. Drop-off by arrangement. |
Service prices
IT support
| Remote or on-site help | $100 an hour | Remote and on-site cost the same. |
|---|---|---|
| Talking it through | Free | A call or email to describe the problem, and a verbal diagnosis. |
I call before ordering parts or before a job grows.
Virus, malware & scam cleanup
| Virus, malware or scam cleanup | From $175 | Remote or in person, same price |
|---|---|---|
| Cleanup plus tune-up | From $225 | |
| Wipe and reinstall | $299 | Pick-up or drop-off only. Copying your files off and back is $79. |
Most cleanups are straightforward. A computer that’s locked or won’t start can take more work, from simple to very involved, and you’ll hear what’s involved before the price goes past the starting point.
Wi-Fi & networking
| Wi-Fi and network work | $100 an hour | Time depends on the space: walls, floors and distance. |
|---|
Equipment is extra, and I call before ordering any or before a job grows.
Computer repair
| Repairs | $100 an hour, plus parts | |
|---|---|---|
| Hardware diagnostic | $49 to $99 | Depends on how much disassembly it takes. Counts toward the repair if you go ahead. |
| Virus, malware or scam cleanup | From $175 | Remote or in person, same price. |
| Cleanup plus tune-up | From $225 | |
| Wipe and reinstall | $299 | Pick-up or drop-off only. |
| Copying your files off and back | $79 | Added to a wipe and reinstall. |
Talking it through is free. I call before ordering parts or before a job grows.
Phone & tablet repair
| Screen replacement | $99 plus parts | |
|---|---|---|
| Battery replacement | $99 plus parts | |
| Screen and battery | $134.99 plus parts |
Parts vary by model. You hear the part price for your exact model before anything is ordered.
Custom PCs
| Build | $299 plus parts | Assembly, stress testing and setup. |
|---|
The parts list comes first, with a price for each part, before anything is ordered.
Servers & backups
| Backing up a healthy drive | $149 | |
|---|---|---|
| Recovering accidentally deleted files | From $149, up to $449 | |
| Servers, NAS and networks | $100 an hour, plus hardware |
Drives with physical damage may need a specialist lab, which is quoted separately.
TV, audio & smart home
| By the hour | $100 an hour | |
|---|---|---|
| Half day | $375 | 4 hours. |
| Full day | $700 | 8 hours. |
Mounts, cables and devices you don’t already have are extra. Bigger installs usually go best as a half or full day.
Studio
Websites, video, graphic design, maps and 3D models are quoted per project. Send what you have in mind and you’ll get a clear answer before any work starts.
Businesses: get in touch for a quote. Business jobs vary far more than home ones, so they’re quoted to fit, not marked up.
Questions
Do remote and on-site visits cost the same?
Yes. Both are $100 an hour. House calls add travel time only after the first 15 minutes each way.
Do you charge to look at the problem?
Talking it through is free. A hands-on hardware diagnostic is $49 to $99, and it counts toward the repair if you go ahead.
Are parts included?
No. Parts are extra, and I call with the price before ordering anything.
Why don’t businesses see prices?
Business jobs vary far more than home ones, so they’re quoted to fit the job, not marked up.
How do I pay?
Invoices go to your client portal.
